Hello, when I try to add Facebook integration it says “We are unable to update your integration settings at this time. Please refresh and try again later” . What does this mean?
I have not started to use Klaviyo yet. I pulled over my existing customers but I didn't complete any workflows. Does this all need to be completed before I integrate Facebook? I do have an ad account on Facebook for my business already set up
thanks
Hi
There is actually a helpful course on integrating with Meta ads - it would walk you through each step. This help article is also a great resource: Getting started with meta ads.
This kind of error can occur if the user who integrated with Klaviyo did not have the correct permissions upon setting up the integration. The Facebook integration is very sensitive with permissions.
The person integrating with Facebook must have full control of the Facebook Business page, Facebook Ad page, have full permission everywhere, and have accepted Facebook's Terms of Service. In order for this to work, these permissions and Terms of Service must be completed before integrating. Errors can occur if the user who integrated with Klaviyo did not have the correct permissions upon setting up the integration. I hope this helps!
~Chloe
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