Falling out of abandoned cart flow

@JaSn 

you can add conditional split before that email saying placed order zero times in the last [X] days where flow (or Attributed Flow) is [THIS FLOW]

I know this is an old thread, but if you have 2+ emails in your abandoned cart flow, surely you need to filet out anyone who has placed an order since starting the flow at each step?

Hi @International Elf Service ,

Here’s a diagram from our flow filter article:

So using a flow filter will already help with your abandoned cart check process.

Thank you so much Alex - so to confirm that if I have 3 emails in a flow - the original flow filters will be applied prior to each email send?

I ask because I have had a few customers who have emailed saying they have placed an order and yet received emails from the abandoned cart flow ...

Hi @International Elf Service ,

I would recommend adding the following flow filters:
1. AND "Has placed an order ​​Zero times since starting this flow"​​
So if they place an order after they started checkout, they won't receive the email. 

2. AND "Has not been in this flow in the last X Days/hours"?



If a customer checks out twice, placing an order will resolve one Checkout Started action but not the other. By adding that flow filter, if a customer clicks on check out again after entering that flow they will not receive an Abandoned cart email after placing an order. Essentially each time a customer checks out, they will enter that flow unless you add the flow filter I stated above.

To add a flow filter if you are not familiar:
1. Click on the trigger box:
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2. Click on Flow Filters on the left:
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3. Click "Add flow filter"
4. Click on "What someone has or has not done" to filter the placed order zero times:
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Hope that helps!