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sjtsjt
Contributor II
Contributor II
June 12, 2024
Solved

"From" field is showing as the recipients email?

  • June 12, 2024
  • 1 reply
  • 85 views
Both the “To” field and the “From” field are the recipients address not our company email it was set to send to. 

Anyone experienced this before? Or know what causes it? Thanks!

This topic has been closed for replies.
Best answer by stephen.trumble

Hey @sjtsjt 

Is this a campaign or a flow? Also, can you share the settings for the email To/From? This is definitely unexpected behavior and would love to see what you have setup on the backend to see why this might be happening.

1 reply

stephen.trumble
Klaviyo Alum
June 18, 2024

Hey @sjtsjt 

Is this a campaign or a flow? Also, can you share the settings for the email To/From? This is definitely unexpected behavior and would love to see what you have setup on the backend to see why this might be happening.

-Stephen