Skip to main content
Solved

"From" field is showing as the recipients email?

  • June 12, 2024
  • 1 reply
  • 43 views

sjtsjt
Contributor II
Forum|alt.badge.img+2
Both the “To” field and the “From” field are the recipients address not our company email it was set to send to. 

Anyone experienced this before? Or know what causes it? Thanks!

Best answer by stephen.trumble

Hey @sjtsjt 

Is this a campaign or a flow? Also, can you share the settings for the email To/From? This is definitely unexpected behavior and would love to see what you have setup on the backend to see why this might be happening.

1 reply

stephen.trumble
Forum|alt.badge.img+60
  • Klaviyo Alum
  • 1515 replies
  • Answer
  • June 18, 2024

Hey @sjtsjt 

Is this a campaign or a flow? Also, can you share the settings for the email To/From? This is definitely unexpected behavior and would love to see what you have setup on the backend to see why this might be happening.