How can I delete a custom property?

12 replies
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Can’t seem to find any information related to this; how do I delete a custom property? I don’t mean removing the property from someone’s profile; I’m talking about deleting the property itself. I thought removing it from all the profiles that show it would automatically delete it, but apparently that’s not the case.

Thanks, -oo

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Mailbox MannyAnswer

Partner - Silver

I think you may need to contact the Support team.

Curious, if they are all deleted already, why not just leave it as-is?

From the Guide to Properties help page

If you have many properties that span across profiles, you may need to bulk delete them. Bulk deletion can only be performed by a Klaviyo staff member, so this should only happen when absolutely necessary. If this is the case, reach out to a member of our Support Team. When you do so, you will be prompted to file a support ticket. In that ticket, list all of the properties that you want to be deleted.

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J

jesseb

Active Contributor II

It appears there is no way to manage custom properties or view them in a list view. I attended a Klaviyo office hours session and was instructed to contact support to have them manually delete custom properties.

However, I am still learning Klaviyo and a free account so I do not have access to direct customer support?

Klaviyo team, any help here? @David To

Thanks!

kaila.lawrence

Community Manager

@jesseb Correct, you still need to contact Support to delete custom properties. I have opened a ticket on your behalf. You should hear from them soon!

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