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How do I deactivate an abandoned cart flow that I deleted but it's still working?

  • December 7, 2023
  • 1 reply
  • 49 views

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I purposely deleted an abandoned cart flow and made a new one, but the one I deleted is still working! (because I still received the email for that flow). Now I have two active abandoned cart flows. How will I find the deleted one and turn it off permanently? Please help! Thanks.

Best answer by Bobi N.

@MissG 

Not sure where are you receiving those emails (you can check in your Klaviyo profiles) but definitely it shouldn’t be from the deleted flow.

Deleted flows in Klaviyo don’t send emails.. here is what Klaviyo has to say on that:

 

Here is the link for the article https://help.klaviyo.com/hc/en-us/articles/115002779171 in case you want to read all the details. But in short yes, deleted flows are not sending any emails.

1 reply

Bobi N.
Partner - Platinum
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  • Champion & Partner
  • 463 replies
  • Answer
  • December 7, 2023

@MissG 

Not sure where are you receiving those emails (you can check in your Klaviyo profiles) but definitely it shouldn’t be from the deleted flow.

Deleted flows in Klaviyo don’t send emails.. here is what Klaviyo has to say on that:

 

Here is the link for the article https://help.klaviyo.com/hc/en-us/articles/115002779171 in case you want to read all the details. But in short yes, deleted flows are not sending any emails.