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Best answer by Mathieu Malige

Hello @Mathieu Malige  Strange , I see this one on a free account:
 

 

Thanks you for the screen, and i’m waiting the support answer

7 replies

bluesnapper
Partner
Champion & Partner
August 21, 2024

Hi @Mathieu Malige 

Strange! I can see it in all my accounts including free ones. It appears just below the coupon element.

Hate to say it, but my go-to first fix attempt: have you tried logging out and back in again, clear cache etc?

Regards

Andy

https://bluesnapper.com - Klaviyo Champion '24 & Partner
Problem Solver I
August 22, 2024

I've just logged on to private browsing and I still can't see it...

Maybe it's just not available in France, where I am?

bluesnapper
Partner
Champion & Partner
August 22, 2024

Well, that’s not fair @Mathieu Malige !

Have you reached out to Klaviyo support?

Regards

Andy

https://bluesnapper.com - Klaviyo Champion '24 & Partner
Partner
August 22, 2024

Hello @Mathieu Malige  Do you see it when you select any countdown timer template like Cyber Monday deals:

 

https://theforms.pro
Problem Solver I
August 22, 2024

Hello @Mathieu Malige  Do you see it when you select any countdown timer template like Cyber Monday deals:

 

Yes but it’s not this features. I’m talking about sign up counter form on this page 

 https://help.klaviyo.com/hc/en-us/articles/4413550187035#h_01J4SQ3GYMYJX5P816JCQ09QQZ

Partner
August 22, 2024

Hello @Mathieu Malige  Strange , I see this one on a free account:
 

 

https://theforms.pro
Mathieu MaligeAuthorAnswer
Problem Solver I
August 22, 2024

Hello @Mathieu Malige  Strange , I see this one on a free account:
 

 

Thanks you for the screen, and i’m waiting the support answer