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Prodsquads
Problem Solver III
Problem Solver III
July 17, 2024

How to schedule an email before 1 week of client's renewal date?

  • July 17, 2024
  • 2 replies
  • 167 views

How to schedule an email before 1 week of client's renewal date

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2 replies

retention
Partner - Platinum
2025 Champion
July 17, 2024

Hi @Prodsquads, welcome to the community!

Is the renewal date stored in each customers’ profile?

Assuming you have the renewal date stored as a custom property in their Profile, you can use a “Date Triggered Flow” to automatically send an email 1 week before the renewal date. 

You can see this documentation for more information:

Let me know if that helps, or if you have any further follow-up questions

Joseph Hsieh // retentioncommerce.com // X: @retention
Prodsquads
Problem Solver III
Problem Solver III
July 19, 2024

I have some client’s data. I provide them services and this service needs renewal. Its more likely subscription. Some clients take 2 month, 4 month, 6 month, 1 year, 2 year of subscriptions (depends on their need). Now What i want is, I simply want to send them the reminder before 1 month of their service renewal date. 

 

Please provide a stepwise and working solution. 

 

Many thanks