+2I am on WordPress. I installed the Klaviyo plugin, configured it, and connected my site with my Klaviyo list.
I created a pop-up that triggers at around 25 seconds and also as an exit-intent.
When I go to my site and wait for the 25 seconds (or more), or when I try to exit the site, no pop-up shows up.
How can I troubleshoot to identify what may be wrong?
As the site is new, I am still in the free tier of Klaviyo, and do not have access to their chat support.
Thank you.
Best answer by Spark Bridge Digital LLC
Hey
Also your pop-up may be set to hide from current Klaviyo profiles, so if you sign-up, it’ll stop showing to you after that. You can turn that filter off during testing but be aware it’ll show to all other returning visitors as well.
Hope that helps!
+33Hey
Also your pop-up may be set to hide from current Klaviyo profiles, so if you sign-up, it’ll stop showing to you after that. You can turn that filter off during testing but be aware it’ll show to all other returning visitors as well.
Hope that helps!
+2Thank you,
Your instructions really helped. Everything is working as designed!
Much appreciated.
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