I earned the Klaviyo Product Certification but my name is not on the certificate. How can I correct this?

Question

Instead they put my handle “meldrc”.  I would like my full name instead but I’m not sure how to get this corrected.Thanks all!Melanie

David To · Accepted Answer

Hello @meldrc,Congratulations on passing the Product Certification!Since all of our Klaviyo sites are connected via SSO (single sign-on) - including our Academy portal;I would suggest making sure your Klaviyo account’s contact information details are set to your actual name. If not, updating your contact information should sync back across all of our connected sites.I hope this helps!David

Daisy Pineda · Answer

Hi, I’m actually having that same issue but after doing the suggestion of updating the name on the Klaviyo account it still didn’t update and I did it right after my first passed certificate. Then I passed the second one and it still wasn’t updated on that one or the previous. I don’t know what I could be doing wrong. I also tried to send an email for support about this and my email is giving me an error “your request cant be submitted”. Please help. Thanks.

Sign up

Use your Klaviyo credentials

Log in to the Community

Use your Klaviyo credentials