Images are displaying in iphone 15

Question

Hi everyone,We’re encountering an issue where images are not rendering correctly on iPhone 15 devices in our Klaviyo emails. The problem seems specific to this model, and we’re looking for any insights or solutions that might help us address it.Has anyone else faced this issue, or does anyone have suggestions for troubleshooting? Any assistance would be greatly appreciated!Thank you!

ArpitBanjara · Accepted Answer

Hey @Shaheen SadhwaniThat's strange and emails rendering can be tricky as it all depends how the inbox provider chooses to render that email and images. I would certainly recommend using email on acid to test the template and see if you can pinpoint this down. Sadly there's only a single way an image can be place into the template and that's using the image block. The only other options would be to use custom html or css to call that image into the template which may be an alternative. Testing would be the best next step here I believe.I hope this helps.Best Regards,Arpit Banjara

ArpitBanjara · Answer

Hey @Shaheen SadhwaniThank you for asking this question here in the community,Have you made any changes or updates to these specific product images? If you update the item’s image after it was added to the template, that would cause it to break. For items like this, the solution is to manually remove the item with the broken image and re-add it. since this is device specific, I would suggest talking to a klaviyo rep so that they can look more in detail about this issue.I hope this helps,ThanksArpit

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