I donβt have a paying subscription at the moment because weβve had to cut expenses recently. I am trying to export my customer reviews but I am not receiving the email notification. I am unable to contact support viaΒ email or chat since I donβt have an active subscription. I need another alternative ASAP!
Solved
Klaviyo is Holding My Data Hostage π‘
+2Best answer by emma.owens
Hi β
Iβm glad to hear you were able to get in touch with our support team. Iβve looked into this further and I am seeing that your account is in a Cancelled state, which is likely why you are receiving that error when trying to suppress profiles! If youβd like to reactive your account, you can do so in your Billing Preferences.Β
+2Thought I found a solution. I tried to suppress my main list in order to downgrade my subscription to something I can afford, thinking that would release whatever block is stopping me from exporting my reviews. But when I try to suppress members in any of my lists or segments, I get the error message βThis list cannot be suppressedβ. No explanation as to why.
This is getting ridiculous. I was planing on returning to Klaviyo once we were back to normal revenue levels, but if these are the tactics that Klaviyo uses, Iβm not sure I want to continue supporting this business. These are MY customerβs reviews. Is there something in the TOS that gives them this kind of ownership and control over our data?
+22Hello β
Sorry youβre dealing with all this frustrationβI totally get how stressful that can be. Let me try my best to help you out:
1. Your Data Is 100% Yours:
Klaviyo does not claim ownership of your data. The Data Processing Agreement (DPA) states that you control your data, and Klaviyo processes it on your behalf. You can also review the Terms of Service for more details. (I am not a lawyer and this is not legal advice - just pointing you in the direction of the information regarding your concern so you can read and check it for yourself).Β
2. Exporting Your Data:
You should still be able to export your lists or segments:
- Go to Lists & Segments
- Select the list or segment
- Click Manage List (or Manage Segment) > Export to CSV
If the export email isnβt showing up, double-check your spam/junk folders just in case.
3. The Suppression Error:
The βThis list cannot be suppressedβ error usually pops up if:
- The list is tied to active signup forms, flows, or integrations
- There are billing-related account restrictions
Since you donβt have access to direct support, Iβm tagging β
Hope this helps!
+22β
+2Hi β
As far as the suppressed list issue, Iβll look into the active forms/flows possibility. I canβt see it being a billing issue.
+21Hi β
Iβm glad to hear you were able to get in touch with our support team. Iβve looked into this further and I am seeing that your account is in a Cancelled state, which is likely why you are receiving that error when trying to suppress profiles! If youβd like to reactive your account, you can do so in your Billing Preferences.Β
iβm having issues with this too! β
+29Hi β
Sorry this is occurring! Iβll create a support ticket for you and our team will reach out via email to help out.
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