Hey there! i have the same exact issue as this post:
Basically the last sync was 15 days ago, and its only showing ‘started checkout’ events, which i guess are browser based.
In the link above your team helped to fix the issue, can you please help fix the issue as well with my website?
Hello
Welcome to the Klaviyo Community!
The Community forum is a space for Klaviyo Customers, partners and other users to network and learn from one another. In an instance like this, I would recommend reaching out to our wonderful Support colleagues who can take a closer look at exactly what may be causing this sort of disconnect in your account.
If it’s the same situation mentioned in the post you provided, it sounds like it was resolved by having our colleagues initiate another sync from our end to catch up on some of this data or provided instructions on how to re-authenticate the integration again. Usually both of these process are fairly quick and easy to resolve - granted the root cause isn’t something pertaining specifically to your own ecommerce’s setup. In which case you’ll want to ensure your integration is setup correctly and/or to work alongside a developer to investigate further.
However, our Support colleagues should be able to highlight those next steps if needed after taking a quick peak at it.
I hope this helps!
David
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