Klaviyo Review - Collect reviews of many product in an order

2 replies
401 views

In the collect review flow with the "Ready to review" metric, Klaviyo can only display 1 product in the order.

Is there a way for me to collect reviews of all products in one order (for example, my order has 2 or more products)

Many thanks.

This topic has been closed for replies.

stephen.trumbleAnswer

Klaviyo Alum

Hey @vanie

Welcome to the community and thanks for asking this great question.

Can you share the dynamic tags you are currently using to pull in the products for review? Also, have you tested this with customers profiles that have purchased multiple items? As this block is dynamic, with the correct variables you should be able to pull more than 1 product in for review. Let us know your setup and we can gladly help provide feedback to get it working the way you need it!

-Stephen

stephen.trumbleAnswer

Klaviyo Alum

Hey @vanie

Welcome to the community and thanks for asking this great question.

Can you share the dynamic tags you are currently using to pull in the products for review? Also, have you tested this with customers profiles that have purchased multiple items? As this block is dynamic, with the correct variables you should be able to pull more than 1 product in for review. Let us know your setup and we can gladly help provide feedback to get it working the way you need it!

-Stephen

L

Luxury Design

Contributor II

I also faced the same problem, the customer purchased 2 products in an order at the same time but only one product is showing in the review request email.

Here is the profile history

I used the default dynamic block of the review request flow.

Here is the default dynamic block setup

Please check that and suggest how I can show multiple products in the review request flow.

Sign up

Use your Klaviyo credentials

Log in to the Community

Use your Klaviyo credentials