Klaviyo Review issue with multuiple products

Forum|Forum|2 years ago
August 12, 2024
1 reply
82 views

Hi,

We’re having an issue where a product review was added to multiple products in an order. The review request only shows one product, and only one product received the stars, but the review is also showing on the other product in the order. As you can see below, you can see the review, but it says there are no reviews for the product.

Our online store is on Shopify which is integrated with Klaviyo.

https://naughtypanda.se/products/f-g-fan

https://naughtypanda.se/products/the-legendary-c-nt-fan

This topic has been closed for replies.

Best answer by ArpitBanjara

Hey @Hampus

Have you tried placing test orders with multiple products and then submit reviews for each product. Observe if the issue persists with different products and orders. I think this should be the first step in investigating this issue

Let me know what you find out.

Cheers

Arpit

ArpitBanjaraAnswer

Principal User II

Hey @Hampus

Have you tried placing test orders with multiple products and then submit reviews for each product. Observe if the issue persists with different products and orders. I think this should be the first step in investigating this issue

Let me know what you find out.

Cheers

Arpit

Arpit Banjara - Lead Email Marketing Specialist at Flowium

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