Legacy Form showing {"show_double_opt_in_page":true} after submitting

Question

Used this help article - https://help.klaviyo.com/hc/en-us/articles/115005080167-How-to-redirect-existing-signup-forms-to-Klaviyo#redirecting-a-custom-form-to-klaviyo2 - to push a styled form we have to Klaviyo.

It works great and I get the double opt in email when testing, but I get redirected to a new url

https://manage.kmail-lists.com/subscriptions/subscribe?a=ACCOUNTID&g=L ISTID

With the message

{"show_double_opt_in_page":true}

Is there some sort of page I need to setup that will be displayed here? Or how do I prevent that redirect?

joshdance · Accepted Answer

Update, it resolved itself?Talked to Klav support and when they tested they couldn’t reproduce the issue.I couldn’t either. Maybe something with DNS or servers propogated because it was on a new domain but everything is working.So if someone see this, steps to fix are contact Klav support and maybe just wait if it is a new domain? :)

Dov · Answer

Hi @joshdance,Thanks for sharing this with us.Glad to hear it’s workinggreat aside from the message. Based on your description,something funky is happening with the re-direct that may not be code-related.I recommend reaching out to our support team to help guide you in the right direction on this. They’ll be able to confirm if it’s a bug and if so, take the necessary next steps to resolve.Thanks for being a community member.

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