We have a Magento 2 store that is synced with Klaviyo. Working perfectly with orders and synced up data. There is some data that is filled in at checkout (which we see in orders) and that information doesn’t seem to be showing in Klaviyo orders (or tags for later emails). Is there a way to choose what data is picked up in Klaviyo?
Hi
Would you be willing to share more about the type of data that you want to collect from checkout? By default, our Magento integration collects the data referenced in this Help Center Article.
If you would want to gather more data at checkout, you have a few options. For starters, you could use a Legacy Form. Using this sort of form (example, embed legacy form) can make it so you can add additional fields to your checkout area with new orders.
Otherwise, you would have to build a custom placed order event that collects more data than the default Magento metric. I would recommend speaking with your developers or reaching out to a Klaviyo Partner if you need further assistance on getting this set up.
I hope this helps get you started, and thanks for using the Community!
- Brian
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