Marked email as spam recorded many times on many Yahoo profile.

3 replies
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Hi Everyone,

I'm encountering a concerning issue with one of my client's accounts. Specifically, Yahoo profiles are repeatedly marking emails as spam, which has caused the deliverability score to drop significantly from 80% to 68% in just a few days.

Has anyone else experienced this behavior? Any advice on how to address this issue would be greatly appreciated.

Thanks in advance for your help!

This topic has been closed for replies.

NermineAnswer

Partner

Hey @kaila.lawrence

Thanks for your response. I reached out to support, and they confirmed that it's possible for a profile to mark a message as spam multiple times, and unfortunately, there's no way to prevent this from happening. However, I noticed that these incidents, along with others showing the same records, all occurred at the exact same time. It's frustrating to see a significant drop in our deliverability score due to this unusual behavior from certain profiles.

kaila.lawrence

Community Manager

Hey @Nermine! Thanks for sharing. I’m asking internally what might cause this and will get back to you.

NermineAuthorAnswer

Partner

Hey @kaila.lawrence

Thanks for your response. I reached out to support, and they confirmed that it's possible for a profile to mark a message as spam multiple times, and unfortunately, there's no way to prevent this from happening. However, I noticed that these incidents, along with others showing the same records, all occurred at the exact same time. It's frustrating to see a significant drop in our deliverability score due to this unusual behavior from certain profiles.

kaila.lawrence

Community Manager

@Nermine How frustrating! I’m sorry you’re experiencing that, but I am glad you were able to get an answer.

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