+8Hi Everyone,
I'm encountering a concerning issue with one of my client's accounts. Specifically, Yahoo profiles are repeatedly marking emails as spam, which has caused the deliverability score to drop significantly from 80% to 68% in just a few days.
Has anyone else experienced this behavior? Any advice on how to address this issue would be greatly appreciated.
Thanks in advance for your help!
Best answer by Nermine
Hey
Thanks for your response. I reached out to support, and they confirmed that it's possible for a profile to mark a message as spam multiple times, and unfortunately, there's no way to prevent this from happening. However, I noticed that these incidents, along with others showing the same records, all occurred at the exact same time. It's frustrating to see a significant drop in our deliverability score due to this unusual behavior from certain profiles.
+37Hey
+8Hey
Thanks for your response. I reached out to support, and they confirmed that it's possible for a profile to mark a message as spam multiple times, and unfortunately, there's no way to prevent this from happening. However, I noticed that these incidents, along with others showing the same records, all occurred at the exact same time. It's frustrating to see a significant drop in our deliverability score due to this unusual behavior from certain profiles.
+37
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