Multi-Factor Authentication - Is it possible to set up on two phones at the same time for the same account?

Forum|Forum|3 years ago
January 20, 2023
2 replies
734 views

I have MFA set up on my own phone but I want to also set it up on a different “work” phone. Is this possible? Both would be providing authentication for the same account and both phones have different numbers.

Currently I use Google Authenticator. I have tried exporting the account from the old phone to the new phone but it doesn’t work on the new phone.

This topic has been closed for replies.

Best answer by Taylor Tarpley

Hi @Glen White,

Thanks for clarifying there!

If you are a big enough account, I think using SSO would be an option. But upon further investigation with me colleagues, you are correct! Technically you cannot have 2 phones connected to a single authentication method. I’m sorry for the inconvenience this might cause!

Thanks for participating in the Community!

-Taylor

G

Glen WhiteAuthor

Contributor I

Hi Taylor,

before I do this, won’t this just transfer the authentication to a the other phone rather than allowing both phones to authenticate the account?

Cheers

Cheers Glen

Taylor TarpleyAnswer

Community Manager

Hi @Glen White,

Thanks for clarifying there!

If you are a big enough account, I think using SSO would be an option. But upon further investigation with me colleagues, you are correct! Technically you cannot have 2 phones connected to a single authentication method. I’m sorry for the inconvenience this might cause!

Thanks for participating in the Community!

-Taylor

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