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smileyrox
Problem Solver I
Problem Solver I
August 26, 2024
Solved

My Shopify form is pulling in subscribers to profiles but not to the list specified in the integration

  • August 26, 2024
  • 1 reply
  • 56 views

Hello, 

 

Please can someone assist me. I have a pop-up on my site, built on Shopify. When someone subscribes to it, the profile shows up in “profiles” but doesn’t pull through to any list. I checked for the hidden tag and it’s in my theme code. 

 

The integration is set up correctly too. 

 

What am I missing? 

 

Regards,

Rox

 

    This topic has been closed for replies.
    Best answer by Bobi N.

    @smileyrox 

    Make sure that this list “Email List” don’t have double opt in set ON. If it does then people who subscribe to the form wont be added to the list until they click on confirmation link in the email.

    To turn this OFF you can go to your list setting, click on consent and select single opt in… Or you can leave it to double opt in but then you should expect that most of the subscribers will not know or forget to click the confirmation email..

    1 reply

    Bobi N.
    Partner - Platinum
    Bobi N.Answer
    Champion & Partner
    August 26, 2024

    @smileyrox 

    Make sure that this list “Email List” don’t have double opt in set ON. If it does then people who subscribe to the form wont be added to the list until they click on confirmation link in the email.

    To turn this OFF you can go to your list setting, click on consent and select single opt in… Or you can leave it to double opt in but then you should expect that most of the subscribers will not know or forget to click the confirmation email..

    Head Email Marketing Technician at Flowium