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August 20, 2024

New campaign builder page jumping to top

  • August 20, 2024
  • 1 reply
  • 120 views

I’m having an issue with the new campaign builder that launched today. As I am editing the email it keep jumping to the top of the email builder. So as I am editing blocks at the bottom of a longer email, it jumps back to the top. Wondering if anyone else has experienced this or can look into it.

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    1 reply

    stephen.trumble
    Klaviyo Alum
    August 29, 2024

    Hey @erinchriss 

    Sorry to hear this has been a problem for you. Definitely not the experience we want you to have. Whenever something buggy seems to be happening its a best practice to sign out of your account, clear your browser and cookie cache and restart. If it still continues, please reach out to support to report the bug so they can dive into the problem and escalate where appropriate.

    -Stephen