Hello, i have a problem with my newsletter flow. I added a pop-up into my shopify store and it is working well. But the problem is that the mail with the discount code that is the mail that you should recive while registering into newsletter at shopify is not sending. I need help with answer what can be the problem. It looks like people are added to the list but the mail is still not being sent...
Solved
Newsletter register with shopify
+2Best answer by Dov
Hi
Thanks for sharing this and thank you
In addition to the potential problems outlined in the thread (flow email status, smart sending enabled & flow triggers/filters), keep in mind there could be other skip reasons (in addition to smart sending) preventing the flow emails from sending.
I hope that’s helpful and thanks for being a community member.
You will need to check your integration of Klaviyo with Shopify. When you say it is working well do you mean that you can see the profiles as they are being added to shopify then showing up within the list in Klaviyo? It may be that you need to check your Welcome Flow or whichever flow you have set up to send the discount code?
+61Hi
Thanks for sharing this and thank you
In addition to the potential problems outlined in the thread (flow email status, smart sending enabled & flow triggers/filters), keep in mind there could be other skip reasons (in addition to smart sending) preventing the flow emails from sending.
I hope that’s helpful and thanks for being a community member.
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