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Contributor III
September 23, 2022
Solved

Offline Product Purchase - Product Review Flows

  • September 23, 2022
  • 5 replies
  • 260 views

My Goal is to send customers who ordered products offline, product review links to add those product reviews to my e-commerce shopify website. Can you help??

    This topic has been closed for replies.
    Best answer by Omar

    Hi @fprice,

    First thing is, are these offline purchases registered somewhere and are they being send to Klaviyo?

    I suggest taking a look at this document on how to track brick and mortar transactions in Klaviyo. https://developers.klaviyo.com/en/docs/guide-to-integrating-a-business-with-brick-and-mortar-locations-1

     

    Remember you'll need the email address to be able to do so.

    Whenever you have that event coming in Klaviyo you can then trigger a flow.

     

     

    Omar Lovert // Polaris Growth // Klaviyo Master Platinum Partner

    5 replies

    alex.hong
    Klaviyo Alum
    September 23, 2022

    Hey there @fprice ,

    To get you started, I am going to share some docs and Community post that will help you begin your journey to create a product review flow.

    How to create a product review flow

     

    fpriceAuthor
    Contributor III
    September 23, 2022

    Pointing out that this is: Offline Product Purchase 

    Omar
    Partner - Platinum
    OmarAnswer
    2025 Champion
    September 24, 2022

    Hi @fprice,

    First thing is, are these offline purchases registered somewhere and are they being send to Klaviyo?

    I suggest taking a look at this document on how to track brick and mortar transactions in Klaviyo. https://developers.klaviyo.com/en/docs/guide-to-integrating-a-business-with-brick-and-mortar-locations-1

     

    Remember you'll need the email address to be able to do so.

    Whenever you have that event coming in Klaviyo you can then trigger a flow.

     

     

    Omar Lovert // Polaris Growth // Klaviyo Master Platinum Partner

    Helping E-commerce brands maximize Lifetime Value & Profits with Klaviyo, CRO & CVO - Get your free Audit - https://link.polarisgrowth.com/free-audit
    fpriceAuthor
    Contributor III
    September 24, 2022

    Is it possible with SMS Only? That is the way our POS Transaction information comes in...

    fpriceAuthor
    Contributor III
    October 28, 2022

    Omar

     

    Is it possible with SMS Only? That is the way our POS Transaction information comes in...