Contributor III

Solved

Offline Product Purchase - Product Review Flows

5 replies
281 views

My Goal is to send customers who ordered products offline, product review links to add those product reviews to my e-commerce shopify website. Can you help??

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OmarAnswer

2025 Champion

Hi @fprice,

First thing is, are these offline purchases registered somewhere and are they being send to Klaviyo?

I suggest taking a look at this document on how to track brick and mortar transactions in Klaviyo. https://developers.klaviyo.com/en/docs/guide-to-integrating-a-business-with-brick-and-mortar-locations-1

Remember you'll need the email address to be able to do so.

Whenever you have that event coming in Klaviyo you can then trigger a flow.

Omar Lovert // Polaris Growth // Klaviyo Master Platinum Partner

Helping E-commerce brands maximize Lifetime Value & Profits with Klaviyo, CRO & CVO - Get your free Audit - https://link.polarisgrowth.com/free-audit

alex.hong

Klaviyo Alum

Hey there @fprice ,

To get you started, I am going to share some docs and Community post that will help you begin your journey to create a product review flow.

How to create a product review flow

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fpriceAuthor

Contributor III

Pointing out that this is: Offline Product Purchase

OmarAnswer

2025 Champion

Hi @fprice,

First thing is, are these offline purchases registered somewhere and are they being send to Klaviyo?

I suggest taking a look at this document on how to track brick and mortar transactions in Klaviyo. https://developers.klaviyo.com/en/docs/guide-to-integrating-a-business-with-brick-and-mortar-locations-1

Remember you'll need the email address to be able to do so.

Whenever you have that event coming in Klaviyo you can then trigger a flow.

Omar Lovert // Polaris Growth // Klaviyo Master Platinum Partner

Helping E-commerce brands maximize Lifetime Value & Profits with Klaviyo, CRO & CVO - Get your free Audit - https://link.polarisgrowth.com/free-audit

F

fpriceAuthor

Contributor III

Is it possible with SMS Only? That is the way our POS Transaction information comes in...

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fpriceAuthor

Contributor III

Omar

Is it possible with SMS Only? That is the way our POS Transaction information comes in...

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