Oversold Cancelled Orders Flow

Forum|Forum|2 years ago
July 8, 2024
4 replies
199 views

Hi! Due to warehouse challenges we regularly have to cancel and partially refund orders when a product is oversold. When we cancel one item on an order with multiple products, we have no way to communicate to our customer via Shopify to explain the reason for cancellation, and manually reach out via our CS team. Does anyone have a workaround that could trigger a flow in Klaviyo, ideally based on Shopify Order Tags? Or any other solution? Thanks!

This topic has been closed for replies.

Best answer by stephen.trumble

Hey @laurenbmarketing

I would suggest working with your developer or IT to build an integration with Klaviyo to pass all the necessary data so you can build out better solutions. However, until you connect your warehouse with your Shopify site and Klaviyo it will still be alot of manual work.

bluesnapper

Champion & Partner

Welcome to the community @laurenbmarketing

Is there a reason why you’re not using Shopify’s inventory management to stop orders from being placed for a product when its inventory is exhausted?

If you combine that with back-in-stock, customers can still register their interest and be automatically notified via Klaviyo when a product becomes available again.

Prevention is better than disgruntled customers who believe they’ve ordered an available product only to find out it’s out of stock.

Regards

Andy

https://bluesnapper.com - Klaviyo Champion '24 & Partner

L

laurenbmarketingAuthor

Contributor II

We currently use a different warehouse management tool that feeds into Shopify. Its by no means the best but we aren’t in a place where we can transition it right now, so we’re looking for a solution with our current set up and situation. Thanks!

stephen.trumbleAnswer

Klaviyo Alum

Hey @laurenbmarketing

I would suggest working with your developer or IT to build an integration with Klaviyo to pass all the necessary data so you can build out better solutions. However, until you connect your warehouse with your Shopify site and Klaviyo it will still be alot of manual work.

-Stephen

L

laurenbmarketingAuthor

Contributor II

Thanks, but as stated above we’re looking for a fix with our current set up. If you don’t know of a solution that exists, no need to comment!

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