Popup Form Not Triggering Welcome Automation

4 replies
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Hello, my newsletter popup form is not triggering the linked Welcome series automation. I checked and double-opt in is turned off and the automation is connected to the newsletter list. Trying to solve this issue asap as it is live and we offer a discount for subscribing. Any ideas? Thanks

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alex.hongAnswer

Klaviyo Alum

Hi there @vgoods,

Welcome to the Community!
I think there could be different reasons why a customer would not see a popup form on your site or it is not triggering off a newsletter. Have you tested on an incognito browser after clearing your cookies and cache? Do you have an example of a user profile who signed up for a newsletter but did not see a form?
Also if you can share your form settings + flow this could help diagnose the issue as well. I would recommend testing first and then coming back with more details as to what is going on.

Thank you!
Alex

B

Bernard Isaac

Problem Solver I

Hello, you have to get the form API to enable and validate flow to trigger. this can be done in different way

deleting the flows and resetting everything
Having the wrong segment selected as a trigger
Having testing the form by redrafting and their are more ways to fix this you can try this out

alex.hongAnswer

Klaviyo Alum

Hi there @vgoods,

Welcome to the Community!
I think there could be different reasons why a customer would not see a popup form on your site or it is not triggering off a newsletter. Have you tested on an incognito browser after clearing your cookies and cache? Do you have an example of a user profile who signed up for a newsletter but did not see a form?
Also if you can share your form settings + flow this could help diagnose the issue as well. I would recommend testing first and then coming back with more details as to what is going on.

Thank you!
Alex

K

Kalin

Contributor I

Can you please tell me how you managed to resolve this as I am experiencing the same issue with the pop up not triggering the welcome series email. Thanks

alex.hong

Klaviyo Alum

@Kalin ,

This would depend on some of the previous troubleshooting steps I had outlined. I would recommend trying those out and seeing first and testing on your own test profile and returning with results.

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