Prestashop Products reset items in Klaviyo

I’ve run into a similar issue before when switching from a dev site to a live domain. Klaviyo doesn’t have a direct “reset products” button, but you can usually clear the old sync by removing the catalog integration and re-connecting Prestashop with the correct domain. After that, trigger a fresh sync so the product images pull from the live site instead of the dev one. If it still references the old URLs, reaching out to Klaviyo support can help them flush the cached data on their end.

To fix this issue in Klaviyo with products synced from PrestaShop 8, you don’t need a full reset just clean and resync properly. First, disconnect the PrestaShop integration from Klaviyo to stop syncing old data. Then, clear or archive existing products from the “Products/Items” section so broken image URLs are removed.

Next, ensure your live site domain is correctly configured in PrestaShop and all product image URL are valid. Reconnect the integration and trigger a fresh sync so Klaviyo pulls updated product data.

If images still show broken, use Klaviyo’s catalog sync refresh or re-upload products via feed. This approach avoids data conflicts and ensures a clean, accurate product catalog.