Repeat Purchase Flow

Forum|Forum|1 year ago
July 18, 2025
4 replies
141 views

Is there a way to stop customers that have bought 2 items in one transaction ending up in my 'repeat customer split' in my Post Purchase Fllow? I have the generic Post Purchase flow from Klaviyo (almost) set up. This is the Conditional Split Klaviyo have set: 'Placed Order equals 1 over all time where Item Count equals 1'. But when I review it with a customer that has never bought from me before but has bought two items in one transaction they end up receiving my repeat buyer email instead of the New Customer email I want them to receive. How can I get this customer into the New Customer flow?

Flows

Best answer by whereisjad

I’m confused. You want them to receive the the new customer thank you email. The first split in the flow has condition that customer has only 1 Placed Order event over all time. I think it should be set up like the screenshot below:

whereisjad

Expert Problem Solver IV

@Lauraftk Could you please share a screenshot of your post-purchase flow and a sample of the placed order event? I would like to clarify that I do not want to assume it is a Shopify placed order, as the structure can vary depending on whether the e-commerce integration is custom or utilizes a different platform.

— Jad A | Klaviyo + Shopify + API Integrations Specialist • 7+ Years' Experience Helping with new setups, seamless integrations, and API connections—happy to connect. http://ja-technical-consulting.xyz/

L

LauraftkAuthor

Contributor I

Hi @whereisjad, Thanks for your help. I am using Shopify. Here is a screenshot of the post purchase flow:

And here is a screen shot of the placed order event (this is a first time customer but he has bought 2 items in one transaction, he needs to be receiving the new customer thank you email):

And here is the Conditional Split info:

The reason I want this New Purchase vs Repeat purchase flow is for sending new customers instructions on how to hang their purchase.

Any tips would be helpful.

whereisjadAnswer

Expert Problem Solver IV

I’m confused. You want them to receive the the new customer thank you email. The first split in the flow has condition that customer has only 1 Placed Order event over all time. I think it should be set up like the screenshot below:

— Jad A | Klaviyo + Shopify + API Integrations Specialist • 7+ Years' Experience Helping with new setups, seamless integrations, and API connections—happy to connect. http://ja-technical-consulting.xyz/

L

LauraftkAuthor

Contributor I

Thank you @whereisjad that has sorted it! I knew it would be simple! Much appreciated.

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