Replenishment flow - exclude item

Yes you would want to do a segment for people who have purchased [item name] zero times and have the flow connected to that segment. 

OR

you can do conditional splits and have it to where the first x number of conditions are for the products that are not to be repurchased. Let’s say product a-c are not to be replenished but all others are 
 

ex: trigger is they placed order once over  30 days> did they buy product a? Yes? End. (No email sent) no? > did they buy product b? Yes? End. No? > Did they buy product c? Yes? End. No? > email 1.

there is a code for the cart, look in the abandoned cart email flow and grab the cart code from there
 

Thank you very much for your reply! But I may have not explained it properly, not very savvy with the lingo yet 

Let say Customer buys:  printer (non-replenishable) + cartridge (replenishable) + paper (replenishable)
I make a flow that is sent to everyone who previously bought cartridge and/or paper with OR without printer. 
So i can’t just exclude people who bought printer because this info doesn’t really tell me anything and they still might have bought other things with it. 

my problem is that the email that is sent lists ALL items that were bought including the printer, but since printer is not replenishable, so I want to just exclude that printer item from list of dynamic products in the email. So i want to do it at the email level, not the flow level i guess.

>» And in regards to the abandoned cart code from the other flow - would that work in the flow with a different trigger? 

Thank you in advance!!!


 

​@Li Larson I’m trying to accomplish the same thing you describe here - having only the replenishable item show in the replenishment email. Were you able to figure out a solution for this?

Thanks,

BB

So for that, I would suggest building out the emails with the product blocks you want vs codes. The emails would have to go thru a conditional split based on what product they bought. so you create [cartridge replacement email] and [paper replacement email] and your flow would be placed order and conditions split would be did they buy a printer. yes. delay (shortest days for replacing cartridges or paper so if cartridge needs replaced in 50 days, and paper is 20 days do  20 day delay, plus delivery time and stuff so 30 days). send email for paper. delay 20 days (cause 30+20=50) and send cartridge replacement email. 

obviously you're going to want to send a warm reminder email before they run out and everything but thats the base outline. I hope this was helpful. & the code works in any email as long as the person has taken the action needed (i.e. add to cart ) for it to show up