Request without error, no data in metrics

Forum|Forum|2 years ago
June 17, 2024
12 replies
319 views

Hello, I need help with events.

I sent some events with "Ordered Product" and "Placed Order", but not even one of them is visible in Klaviyo Panel. I already tried to change field types (string, integer, float). If I sent wrong request I had error messages, but now response is empty. If you need logs, I can send them later.

Regards,
Peter

This topic has been closed for replies.

Best answer by Kim Strauch

@PeterZ97 It appears you are using the same profile ID across many email addresses. Otherwise the syntax for your calls looks correct.

I’d recommend removing the “id” from the profile part of your payload and providing only the email address. As mentioned above, you just need a single profile identifier, so email should work for you. Hopefully that resolves the issue here!

Show previous replies

Kim StrauchAnswer

Klaviyo Employee

@PeterZ97 It appears you are using the same profile ID across many email addresses. Otherwise the syntax for your calls looks correct.

I’d recommend removing the “id” from the profile part of your payload and providing only the email address. As mentioned above, you just need a single profile identifier, so email should work for you. Hopefully that resolves the issue here!

P

PeterZ97Author

Contributor III

@Kim Strauch

I’m very thankful for your help, now events are correct and I can see them in panel. ID in profile part was my problem.

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