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Restore order confirmation email

  • November 21, 2021
  • 3 replies
  • 164 views
T
Contributor I
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Hello

I edited the confirmation email template by mistake, erasing the custom fields that get populated with the order summary and all the shipping and billing info.

Is there a way to restore that? I previously copied and pasted the correct version (before I messed up) into shopify, so everything is still working as shopify is in charge of sending the correct template email, but I don't like the idea of not having the original klavyio template in case I need to edit it again in the future.

How can I restore the original klavyio confirmation template? or restore a previous version of that template?

 

Thank you

Best answer by Dov

Hi @TheVAX00,

Thanks for sharing this question with us.

Yes, the default template can be accessed and re-created by navigating to the Email Templates tab > Create Template > Use classic editor. Near the top of the page, you will find the Shopify Notification Templates tab. Here, you can access a number of pre-built Shopify notification templates including the order confirmation.

2019-07-18_12-08-08.png

    3 replies

    Dov
    Forum|alt.badge.img+61
    • Dov
    • Klaviyo Alum
    • Answer
    • November 22, 2021

    Hi @TheVAX00,

    Thanks for sharing this question with us.

    Yes, the default template can be accessed and re-created by navigating to the Email Templates tab > Create Template > Use classic editor. Near the top of the page, you will find the Shopify Notification Templates tab. Here, you can access a number of pre-built Shopify notification templates including the order confirmation.

    2019-07-18_12-08-08.png

    DD
    T
    Contributor I
    Forum|alt.badge.img+2
    • TheVAX00
    • Author
    • Contributor I
    • November 22, 2021

    That’s great! Thank you very much.

      L
      Contributor I
      • Les Collines
      • Contributor I
      • April 30, 2026

      Hi Guys, is there a way to restore shopify confirmation emails in today’s klaviyo?

      I accidentally modified a liquid and now the whole email is shot. Or does anyone know how to trouble shoot? because if one liquid is not working, the whole email is not working.

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