Shopify Tags to Klayvio

Question

I want to create a segment to add to a flow of our customers who only shop in store at the POS and not online.
So far I can’t see a way that automates instore customer tags, so we are manually adding the tags each day.
I have a flow set up with a conditional spilt and a time delay to allow the tag to be added. However even when I try to create a segment it is not recognising the shopify tag?

ArpitBanjara · Accepted Answer

Hey @FleurrrSince those customers are using POS in store, try creating a segment with placed order metric and filter based on the source name. Below screenshot for reference.You can use this segment to trigger a flow and assign them ‘Klaviyo custom properties’, if shopify tags doesn’t work! Let me know if this helps.ThanksArpit Banjara

Taylor Tarpley · Answer

Hi there @Fleurrr,Happy to help!To clarify, do you mean that you are not able to create a segment of these users with the manually-added shopify in store customertag or that when after a user in this segment joins thisthis specific segment-triggered flow, a profile isn’t updated with the shopify tag after the timedelay so they aren’t moving through the flow as you want?Additionally, do you mind confirming what kind of flow has the time delay etc and it’s trigger and the goal you want these in-store tagged users to take? This can help us best troubleshoot a solution for you!Thanks for participating in the Community!-Taylor

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