Contributor I

Solved

success page doesn't display if SMS opt in is skipped

Forum|Forum|3 years ago
November 24, 2022
5 replies
463 views

So if a person adds their email the SMS option pops up. But if they say no thanks then the flyout just closes without going to the success step which tells them to check their emails.

I can’t figure out how to make this work. Did i break something when I removed the SMS option then added it back?

Flows

This topic has been closed for replies.

Best answer by stephen.trumble

Hey @wildeauthor

Welcome to the Klaviyo Community! Congrats on your first post on multi step forms!

I'm sorry to say that currently the only way a customer can see the the Success Message is by completing each stage of the form. We do store information from each step of your form so if a customer only fills out one page, any information they submit from that page will be added to their Klaviyo profile as long as they've also entered an email.

A slight workaround here is to add your Success Message to the top of your second SMS Opt-in step. This would inform your customer to check their email even if they click No Thanks on the SMS step.

Hope this helps!

stephen.trumbleAnswer

Klaviyo Alum

Hey @wildeauthor

Welcome to the Klaviyo Community! Congrats on your first post on multi step forms!

I'm sorry to say that currently the only way a customer can see the the Success Message is by completing each stage of the form. We do store information from each step of your form so if a customer only fills out one page, any information they submit from that page will be added to their Klaviyo profile as long as they've also entered an email.

A slight workaround here is to add your Success Message to the top of your second SMS Opt-in step. This would inform your customer to check their email even if they click No Thanks on the SMS step.

Hope this helps!

-Stephen

E

Enda

Contributor I

This issue still exists. It’s quite disappointing. Very poor user experience.

kaila.lawrence

Community Manager

Hey @Enda! What’s your ideal experience for this so I can share your feedback with the Product team?

E

Enda

Contributor I

Hey Kaila,

The ideal experience would be that if the user selects “No Thanks” on the SMS opt-in, the system recognises that they’ve filled in the email details in the previous step and skips to the success step.

I ended up having to take the SMS step out of my sign up form and create a separate form that triggers on exit, which is not ideal.

Thanks,

Enda

P

ppcBob

Contributor I

Agreed that isn’t ideal. For instance, if you offer a coupon for signing up, they can only access it if they go through the SMS step. =(

I have to remove it as well.

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