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Contributor IV
July 18, 2024
Solved

Trigger flow on contact property change

  • July 18, 2024
  • 2 replies
  • 236 views

When I change a property on a contact that was already set, I want to trigger a flow. 

 

example: 
 

before: 

contact.customPropertyX = 1;

after: 

contact.customPropertyX = 2;

what was 1 has changed to 2, therefore the flow should trigger. 

 

 

How can I do this? 

This topic has been closed for replies.
Best answer by In the Inbox

Hi @hmenen 

Thank you for posting your question in the community! If you’d like to trigger a flow when a property value is updated to a new value, I would use a segment-based trigger for your flow. You would set the segment to include anyone with the value = 2, and when that property is updated, they will be automatically triggered into the associated flow.

I hope that helps! Please let us know if you have any additional questions.

@In the Inbox 

2 replies

In the Inbox
Partner - Platinum
2025 Champion
July 19, 2024

Hi @hmenen 

Thank you for posting your question in the community! If you’d like to trigger a flow when a property value is updated to a new value, I would use a segment-based trigger for your flow. You would set the segment to include anyone with the value = 2, and when that property is updated, they will be automatically triggered into the associated flow.

I hope that helps! Please let us know if you have any additional questions.

@In the Inbox 

Bryan Richey // Klaviyo Champion & Email Strategist at In the Inbox // https://intheinbox.co/
retention
Partner - Platinum
2025 Champion
July 22, 2024

@In the Inbox is spot on! Here’s more info on a “Segment Triggered Flow” here:

Joseph Hsieh // retentioncommerce.com // X: @retention