Contributor I

Solved

Uploaded Media Not Displaying on Reviews

Forum|Forum|2 years ago
January 25, 2024
5 replies
209 views

I just uploaded my reviews from Loox. I was very excited to consolidate my reviews to Klaviyo. The reviews imported fine, but the images appear to be links hosted by Loox. They are now displaying as broken thumbnails and not displaying properly on my Shopify store.

I do not have many email subscribers, so I am on a free account, and it appears I cannot receive any support unless I’m on a paid account. How can I go about fixing this issue? This is very disappointing.

This topic has been closed for replies.

Best answer by Omar

@Brian Turcotte,

Klaviyo support might be the best to help here.

Omar Lovert // Polaris Growth // Klaviyo Master Platinum Partner

We help with e-commerce growth through CRO, Klaviyo and CVO

Brian Turcotte

Klaviyo Alum

Hi @Brittani_Velasquez!

I’m going to check on this with our Reviews team and I’ll update the thread ASAP!

Best,

Brian

OmarAnswer

2025 Champion

@Brian Turcotte,

Klaviyo support might be the best to help here.

Omar Lovert // Polaris Growth // Klaviyo Master Platinum Partner

We help with e-commerce growth through CRO, Klaviyo and CVO

Helping E-commerce brands maximize Lifetime Value & Profits with Klaviyo, CRO & CVO - Get your free Audit - https://link.polarisgrowth.com/free-audit

B

Brittani_VelasquezAuthor

Contributor I

Hi @Brittani_Velasquez!

I’m going to check on this with our Reviews team and I’ll update the thread ASAP!

Best,

Brian

Hi @Brian Turcotte,

Any updated here? I was excited to switch over and it’s really frustrating that I cannot find support to fix the media upload issue.

I appreciate your help!

Brian Turcotte

Klaviyo Alum

Hi @Brittani_Velasquez!

I’ve created a support ticket on your behalf for this issue as it’s highly account-specific.

Best,

Brian

M

MyJuly

Contributor II

@Brian Turcotte My Klaviyo Reviews account is having a similar issue with product images not displaying. Is there any chance you could walk me through steps to a solution, or create a support ticket on my behalf as well? Thank you in advance for your assistance!

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