URGENT HELP NEEDED!! Coupons not working

Question

Hey there,

I’m trying to figure out why our coupon flow is not working properly.

We’ve created 2 flows.

Both require minimum spend amount for a gift with purchase (i.e. 100% off product).

Both generate codes at send time and expire in 7 days after the send.

These flows have initial email triggered when people are placed into a certain list.

Then a reminder to use their coupon after 3 days. And another reminder after 3 more days.

Currently we are having customers reaching out to us saying their codes are not working even though they reach the spending amount in their carts. Also when I look at the coupons it says there are 26611 generated but only 99 available.

How do we fix this issue??

chloe.strange · Accepted Answer

Hi @Julia Saardé,Thanks for being a part of our community!Have you been able to confirm with customers when they tried to use them? Was it after the 7 days that you added as an expiration date?To read more about how Unique Coupon Codes generate for Flow messages, please readthisguide.~Chloe

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