Contributor I

What is the best way to pay for my Klaviyo account in India in light of RBI?

14 replies
919 views

Hi everyone,

Hope this message finds you well. I wanted to know that currently Klaviyo is facing payment issues in India due to new RBI policy. We can’t use Indian bank credit card.

Anyone knows how to settle this?

Show previous replies

K

kamnakaram

Contributor I

The Stripe link doesn’t work either. It voids the payment immediately when you go to confirm it. I’ve used an Indian issued credit card for Stripe for several international service providers without any issues. The problem seems to be with the way that Stripe has been integrated into Klaviyo. Seems like a solvable problem. Frustrating that Klaviyo is OK to lose business from so many Indian customers over billing issues.

chloe.strange

Community Manager

Unfortunately this is due to subscription payment limitations set by the Reserve Bank of India (RBI). All in-app payments will fail if the issuing bank is an Indian bank. This is not a Klaviyo limitation specifically, but rather a restriction placed on subscription payments made by the RBI:

The only way to resolve this issue would be to use an international card from a non-Indian bank.

~Chloe

S

Shahid.yousuf

Contributor I

Another year passed and Klaviyo still has not added another method of paying. We do not give Klaviyo as an option to our Indian Client’s now, really disappointed.

M

MahimaKukreja

Contributor I

Hi I’m unable to pay for the plan can someone pls help me?

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