When I click the next, it always shows "something went wrong", how to fix it?

Forum|Forum|2 years ago
August 21, 2024
5 replies
183 views

This topic has been closed for replies.

Best answer by kaila.lawrence

@Alipearl Which browser are you using? We recommend Chrome for the best experience. Please make sure to clear your cache and cookies first and then try again logging into Klaviyo. You can also try logging into an incognito browser as well.

If the issue still persists, I suggest reaching out to support for further investigation! :)

ArpitBanjara

Principal User II

Hey @Alipearl

Have you tried opening klaviyo in an incognito window? can you please try that? or use a different browser. Sometimes, accumulated cache and cookies can cause problems. Clear them and try again.

Let me know if you still have these issues.

Cheers

Arpit banjara

Arpit Banjara - Lead Email Marketing Specialist at Flowium

A

AlipearlAuthor

Contributor III

Hey @Alipearl

Have you tried opening klaviyo in an incognito window? can you please try that? or use a different browser. Sometimes, accumulated cache and cookies can cause problems. Clear them and try again.

Let me know if you still have these issues.

Cheers

Arpit banjara

After accumulated cache and cookies, and log into the account, this issue still exist, I noticed that this issue happened after the campaign builder get updated, is there anyway to fix this issue?

kaila.lawrenceAnswer

Community Manager

@Alipearl Which browser are you using? We recommend Chrome for the best experience. Please make sure to clear your cache and cookies first and then try again logging into Klaviyo. You can also try logging into an incognito browser as well.

If the issue still persists, I suggest reaching out to support for further investigation! :)

A

AlipearlAuthor

Contributor III

Yes, I use the Chrome browser, and I’ve tried to clear cache and cookies, and I also tried to log into an incognito browser, but when I chick ‘’NEXT”, this issue happens again.

kaila.lawrence

Community Manager

Shoot! In that case, please reach out to Support so they can take a look under the hood and figure out what’s going on.

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