When I create an account, I will remind "Your request failed, please try again". What is the reason

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当我创建一个帐户时，我会提醒“您的请求失败，请重试”。原因是什么

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Taylor TarpleyAnswer

Community Manager

Hi there @oudlau jahng,

Thanks for the follow up!

Is it possible that this email address is already associated with an existing Klaviyo account that has been disabled? If so, I would recommend reaching out to our awesome Support team to remove access to the disabled account so you can log into any other accounts you might be associated with our a new account you want to open.

-Taylor

Taylor Tarpley

Community Manager

Hi there @oudlau jahng,

Welcome to the Community! Happy to help!

Do you mind sharing what action you’re trying to complete when you see this message? That will help me better investigate what the issue might be!

Thanks for participating in the Community!

-Taylor

O

oudlau jahngAuthor

Contributor I

Hello, Taylor Tarpley. This is the problem I encountered when I created my klaviyo account. What is the reason?

Taylor TarpleyAnswer

Community Manager

Hi there @oudlau jahng,

Thanks for the follow up!

Is it possible that this email address is already associated with an existing Klaviyo account that has been disabled? If so, I would recommend reaching out to our awesome Support team to remove access to the disabled account so you can log into any other accounts you might be associated with our a new account you want to open.

-Taylor

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