Hi, I have a flow with 6 emails, and all are being triggered and sent, except for ONE of the six emails. Why could this be? Any help would be great! The flow is triggered when someone enters a list.
Thank you,
Jocelyn
Hi
Thanks for sharing this with us.
First, can you confirm when you added this email to the flow? If it was added after users had already passed this step, you’d need to backpopulate the flow in order to have these users pass through this step. There are different “types” of backpopulation based on what the trigger for your flow is. For more information on backpopulating flows for list or segment triggers see the thread below:
for metric triggers see this thread below:
Also, I noticed you have quite a few flow emails that have been delivered but none currently in “waiting” or “needs review”. This is a sign that users may not currently be entering the flow (though I understand you’ve had emails delivered already). Have a look at some potential reasons why users may not be entering a flow below:
I hope those resources are helpful.
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