Why can't I change my organizational prefix?

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Hello, I can’t change my organizational prefix for some reason. It doesn't let me click in the text box. What should I do?

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David ToAnswer

Klaviyo Employee

Hello @pman13,

Welcome to the Klaviyo Community!

Do you happen to be on the free SMS plan? Currently, only accounts that have a paid SMS plan are able to edit their organizational prefix.

In case you’re wondering if you need to use an organization prefix in your SMS outreaches, I would recommend taking a look at the Community thread below which discuss this topic further:

I hope this helps!

David