Why can't I see anything on my Klaviyo account

18 replies
1592 views

Hello

I am experiencing this issue since a couple minutes now. I can’t see anything except profiles and some data from settings.
Any of you have experienced this in the past?
Thank you!

This topic has been closed for replies.

David ToAnswer

Klaviyo Employee

Hello @Thomas P, @SOPH, and @JanieMac,

Thanks for being members of the Klaviyo Community and sharing your experience!

Just wanted to follow up on this behavior you’ve all experienced.

Earlier this morning, Klaviyo has observed continued page load issues across the app due to a Fastly CDN outage which has since been resolved.

The underlying CDN issue has been resolved and the Klaviyo app is now loading and responding normally without any issues. However, we will continue to monitor the situation and update our public status page. You can also subscribe to this public status page for future updates surrounding Klaviyo’s performance.

Thank you all for being patient and for sharing your observations with the Community!

Have a great day!

David

Show previous replies

Taylor Tarpley

Community Manager

Hi @Alicia,

Thank you for sharing your question with us!

These issues can occur for various reasons. I’m glad to hear tried logging in via another browser as this is one of the recommend paths to fixing this problem. Additionally, can you confirm that you have walked through all these steps as well as checking out the Community Post that David linked?

Cleared your cache and cookies
Logged out and back into your Klaviyo account
Double checking that your ad blockers, anti-viral softwares, or network filters/firewalls aren’t preventing these pages to load
Ensuring that the browser you are using is up to date
Try logging in via an Incognito Window

Thank you for sharing your question with the Community!

Best,

Taylor

C

ccteam

Contributor I

I’m having this same issue, and have tried every single step mentioned here with no luck. Are you able to see what’s wrong with my account or do you have a phone line to deal with this?

stephen.trumble

Klaviyo Alum

Hey @ccteam

Thank you for reaching out for help with your account. The Klaviyo Community does not have access to look directly at your account, however you can open a ticket by contacting Klaviyo Support and they can help you troubleshoot the specific reason why you aren’t seeing various pages on your dashboard.

-Stephen

MariaMG

Contributor III

I have tried ALL the steps outlined in this and the other related threads. My observation is that since I’ve updated Chrome I cannot see anything anymore. I see blank pages, even though I’m logged in as the main account user. I’ve also contacted support via chat twice, waited about an hour each time. When I try using Firefox I can log in and see everything. I don’t know, but somethings amiss here. I even disconnected Chrome extensions, restarted computer, etc etc. If anyone could help that’d be great, In the meantime I’m sticking w FIrefox.

Maria M.

M

MsElevated

Contributor I

I have been having the same issue since October 1st. I cannot see any data & support was not able to help me.