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Why do my test emails always say "PREVIEW" in the coupon?

  • November 24, 2020
  • 2 replies
  • 583 views

Shannon E.
Community Manager
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With test emails, it is completely expected to see 'preview' for the code. In live emails though, we will actually show the unique code instead of ‘preview’. If you're concerned, you can send a one time email to yourself to test. 

2 replies

when i send a test email to myself i still see PREVIEW at the end of the code rather than a unique code/test. Is that normal? I am talking about Shopify Coupons. As far as I understand Shopify creates unique codes automatically, then why I do not see the unique code inside the email test? 


Byrne C
Community Manager
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  • Community Manager
  • 561 replies
  • October 14, 2025

Hey ​@Anya Sushko Handbags England,

This is normal, yes! We don’t want to use up a real coupon on a test send, so you’ll often see COUPONNAME-PREVIEW when you send a test email with a coupon in it.