Hi Everyone,New to Klaviyo but loving the features so far. Way better than Mailchimp and Seguno which I’ve used in the past.I’m having one small problem that I can’t figure out. I have 2 subscription signup areas on my website:First is the Signup Form popup through Klaviyo. These subscribers get automatically added to the “Welcome Series” List in Klaviyo. They all start receiving emails from the “Welcome Series” flow. This is perfect. Second is the Shopify Theme Subscriber Box at the bottom of my homepage. These subscribers get added to the “Customers” in Shopify and then get added to my “All - Newsletter” Segment (my full campaign list of everyone who has subscribed) in Klaviyo but don’t get added to my “Welcome Series” List in Klaviyo. How do I also get them included automatically into my “Welcome Series” List so they start receiving the “Welcome Series” flow?The site is www.sharetoiletpaper.com for reference.Thanks in advanced!Jeff

J

jeffgreatt

Contributor I

Solved

Why don't the subscribers from my Shopify Subscriber Box get added to my Welcome Series List?

Forum|Forum|5 years ago
January 1, 2021
13 replies
1421 views

Hi Everyone,

New to Klaviyo but loving the features so far. Way better than Mailchimp and Seguno which I’ve used in the past.

I’m having one small problem that I can’t figure out. I have 2 subscription signup areas on my website:

First is the Signup Form popup through Klaviyo. These subscribers get automatically added to the “Welcome Series” List in Klaviyo. They all start receiving emails from the “Welcome Series” flow. This is perfect.
Second is the Shopify Theme Subscriber Box at the bottom of my homepage. These subscribers get added to the “Customers” in Shopify and then get added to my “All - Newsletter” Segment (my full campaign list of everyone who has subscribed) in Klaviyo but don’t get added to my “Welcome Series” List in Klaviyo. How do I also get them included automatically into my “Welcome Series” List so they start receiving the “Welcome Series” flow?

The site is www.sharetoiletpaper.com for reference.

Thanks in advanced!

Jeff

This topic has been closed for replies.

Best answer by retention

@jeffgreatt Based on the limited information here, I can suggest checking this peace of Klaviyo’s documentation:

If you are using a Shopify 3rd party theme, your theme's default signup forms must also apply the Newsletter tag to new subscribers in order for Klaviyo to automatically sync these subscribers to a Klaviyo list. Contact your theme developer, or if you're comfortable editing your theme's source code, add the following hidden input tag to your form's input group:
<input type="hidden" name="contact[tags]" value="newsletter">

Here’s the link to that part of the documentation: https://help.klaviyo.com/hc/en-us/articles/115005080407-How-to-Integrate-with-Shopify#sync-your-shopify-newsletter-subscribers-to-a-klaviyo-list2

If this doesn’t help, please provide more screenshots of your settings, like:
1. Flow Trigger
2. The “Welcome Series” list
3. Profile Properties to a subscriber that opted in through the form in the Footer.

Remember to hide any vital information that you’re not comfortable sharing publicly.

Cheers!

Show previous replies

K

keepitsimple

Contributor I

David,

I got everything working finally, which leads me to the question - is there a way to change the double optin messages for the shopify initiated optins?

thank you

David To

Klaviyo Employee

Hello @keepitsimple,

Glad you were able to get it working! Do you mind sharing with the rest of the Community members what was the roadblock you faced in users not being added to your list and served the welcome series?

You certainly have the option to update certain elements pertaining to the double opt-in confirmation email sent out from Klaviyo when a customer subscribers to a list. Double opt-in confirmation is list specific. You can navigate and update the specific list’s double opt-in confirmation page by:

Going into the list that your form is connected to
Select the Subscribe & Preference Pages option
Click on Email Confirmation option

You can also learn more about editing this double opt-in page and the other various pages available for your list from the Understanding Opt-in Related Pages for a List article.

-David

A

Ana PRAEA

Contributor I

Hi there, I am looking for help on this same issue.

I can see that some of the answers are from a few years ago, and there haven been updates to both Shopify and Klaviyo.

I can’t get the email sign up form on my website to be added automatically to my Newsletter list, which would trigger the Welcome Series email flow.

I can see that the profiles are being created in Klaviyo, so I know the connection is working, but for some reason these subscribers aren’t being added to my Newletter list. Can someone please help me with this issue.

Website is: praeacollective.com

Here is a screenshot of the form I am referring to.

Thanks a lot in advance for any help.

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