Why is my account disabled?

Forum|Forum|3 years ago
November 4, 2022
3 replies
120 views

We haven't started to do anything, but the account is disabled, which makes us very troubled

This topic has been closed for replies.

Best answer by Taylor Tarpley

Hi there @Alipearl,

Thanks for sharing your question with us, happy to help!

I was able to discover that our compliance team has contacted you about triggering our one-time account verification. This process helps us to protect our sending IPs, and provide you a healthy network to send on. I can see that they sent you a message requesting some info about your company on Wednesday afternoon. I’d recommend responding to their email and continuing your correspondence with our team!

Thank you for your participation in the Community!

-Taylor

A

AlipearlAuthor

Contributor III

We haven't started to do anything, but the account is disabled, which makes us very troubled

Taylor TarpleyAnswer

Community Manager

Hi there @Alipearl,

Thanks for sharing your question with us, happy to help!

I was able to discover that our compliance team has contacted you about triggering our one-time account verification. This process helps us to protect our sending IPs, and provide you a healthy network to send on. I can see that they sent you a message requesting some info about your company on Wednesday afternoon. I’d recommend responding to their email and continuing your correspondence with our team!

Thank you for your participation in the Community!

-Taylor

A

AlipearlAuthor

Contributor III

Ok, we will check the email now

Sign up

Use your Klaviyo credentials

Log in to the Community

Use your Klaviyo credentials