When creating a dynamic segment where Properties about someone is a Shopify Tag….I updated a customer tag with the corresponding tag and it took literally 30-minutes to update?
Is this normal? I thought updates were instant?
Just for reference, when I update the customer tag on Shopify and refresh the users profile, I can see the Shopify Tag Custom Properties updated pretty fast, but the Segment itself is still slow.
Best answer by Taylor Tarpley
Hi
Thanks for sharing your question with us!
Typically, our segments update as close to real time as possible. However if there is a high-volume update across our customer base, it could be delayed more then normal. For instance, in these cases manually updating a segment could take up to 15 minutes to update, as mentioned in our help center documentation.. So i won’t be too alarmed that it might take 30 minutes, however, if you notice this time continuing to increase or not updating at all, I would contact our awesome support team to investigate this further for you.
Thanks for participating in the Community!
-Taylor
+60Hi
Thanks for sharing your question with us!
Typically, our segments update as close to real time as possible. However if there is a high-volume update across our customer base, it could be delayed more then normal. For instance, in these cases manually updating a segment could take up to 15 minutes to update, as mentioned in our help center documentation.. So i won’t be too alarmed that it might take 30 minutes, however, if you notice this time continuing to increase or not updating at all, I would contact our awesome support team to investigate this further for you.
Thanks for participating in the Community!
-Taylor
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