Why is my shopify tags segment taking a long time to upload?

1 reply
277 views

When creating a dynamic segment where Properties about someone is a Shopify Tag….I updated a customer tag with the corresponding tag and it took literally 30-minutes to update?

Is this normal? I thought updates were instant?

Just for reference, when I update the customer tag on Shopify and refresh the users profile, I can see the Shopify Tag Custom Properties updated pretty fast, but the Segment itself is still slow.

This topic has been closed for replies.

Taylor TarpleyAnswer

Community Manager

Hi @jmacman,

Thanks for sharing your question with us!

Typically, our segments update as close to real time as possible. However if there is a high-volume update across our customer base, it could be delayed more then normal. For instance, in these cases manually updating a segment could take up to 15 minutes to update, as mentioned in our help center documentation.. So i won’t be too alarmed that it might take 30 minutes, however, if you notice this time continuing to increase or not updating at all, I would contact our awesome support team to investigate this further for you.

Thanks for participating in the Community!

-Taylor

Taylor TarpleyAnswer

Community Manager

Hi @jmacman,

Thanks for sharing your question with us!

Typically, our segments update as close to real time as possible. However if there is a high-volume update across our customer base, it could be delayed more then normal. For instance, in these cases manually updating a segment could take up to 15 minutes to update, as mentioned in our help center documentation.. So i won’t be too alarmed that it might take 30 minutes, however, if you notice this time continuing to increase or not updating at all, I would contact our awesome support team to investigate this further for you.

Thanks for participating in the Community!

-Taylor

Sign up

Use your Klaviyo credentials

Log in to the Community

Use your Klaviyo credentials