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Contributor I
February 20, 2023
Solved

Why isn't my List registering names?

  • February 20, 2023
  • 1 reply
  • 226 views

Hi,

 

I have created a new list and added it to my new zipify landing page. 

Although when someone puts in their details they are not receiving any emails and names are not being added to the list.

Im so confused. Can anyone help me?

    This topic has been closed for replies.
    Best answer by Spark Bridge Digital LLC

    Hey @Roccocomarketing, one thing you can confirm would be checking if the List it is connected to in Klaviyo has the Double-Opt In settings turning on.

    If that is still selected, it will prompt your new opt-ins to confirm their subscription before appearing in your list and receiving communications. Turning that feature off will then result in them being added to the list right away.

    Here are some more details on it here and how to adjust the settings for it:
    https://help.klaviyo.com/hc/en-us/articles/115005251108-Understanding-the-double-opt-in-process

    For the name of the user, make sure your mapping of the opt-in form is correctly syncing with the Klaviyo fields you’d like and that it is not an optional field as well if someone may be skipping filling it in. 

    1 reply

    Spark Bridge Digital LLC
    Partner - Platinum
    2025 Champion
    February 20, 2023

    Hey @Roccocomarketing, one thing you can confirm would be checking if the List it is connected to in Klaviyo has the Double-Opt In settings turning on.

    If that is still selected, it will prompt your new opt-ins to confirm their subscription before appearing in your list and receiving communications. Turning that feature off will then result in them being added to the list right away.

    Here are some more details on it here and how to adjust the settings for it:
    https://help.klaviyo.com/hc/en-us/articles/115005251108-Understanding-the-double-opt-in-process

    For the name of the user, make sure your mapping of the opt-in form is correctly syncing with the Klaviyo fields you’d like and that it is not an optional field as well if someone may be skipping filling it in. 

    Klaviyo Champion | Your Email Marketing BFF