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Contributor I
April 29, 2024
Solved

WooCommerce integration doesn't work with "Simple JWT Authentication" enabled

  • April 29, 2024
  • 3 replies
  • 208 views

Our WooCommerce store requires Simple JWT Authentication plugin (https://github.com/jonathan-dejong/simple-jwt-authentication), but the Klaviyo integration doesn’t work when that plugin is enabled. If I temporarily deactivate JWT, I can connect to Klaviyo but after enabling the JWT plugin Klaviyo shows error message “Klaviyo is no longer authorized to connect to WooCommerce.”

 

Is there any way to fix this? Other third party integrations work with JWT enabled.

    This topic has been closed for replies.
    Best answer by Brian Turcotte

    Hi @Hannu!

    I have created a support ticket on your behalf, as this is a highly account-specific issue that will be better handled by Support.

     

    Best,

    Brian

    3 replies

    Brian Turcotte
    Klaviyo Alum
    April 30, 2024

    Hi @Hannu!

    I’ll check on this internally and update the thread ASAP!

    - Brian

    HannuAuthor
    Contributor I
    May 14, 2024

    Any updates? This prevents us from using Klaviyo at all.

    Brian Turcotte
    Klaviyo Alum
    June 13, 2024

    Hi @Hannu!

    I have created a support ticket on your behalf, as this is a highly account-specific issue that will be better handled by Support.

     

    Best,

    Brian