We configured our integration per all of the guides and instructions, but for some reason we’re having an issue with the Zendesk side that all of our SMS conversations are being converted to Emails once they get there. Has anyone else had any similar issue?
Solved
Zendesk x Klaviyo SMS Integration
+5Best answer by stephen.trumble
Hey
Thank you for reaching out for help with your Zendesk integration. I was able to see that one of our Support team members already responded to your open ticket. Were they able to fully address your challenges?
+60Hey
Thank you for reaching out for help with your Zendesk integration. I was able to see that one of our Support team members already responded to your open ticket. Were they able to fully address your challenges?
+5
+1Hi
Did you ever figure this out? We seem to be having the same issue. Comes in as SMS in Zendesk but converted to email for reply and no longer has the option to reply via SMS.
+5Hey
+1Hi
+1We are having this same issue with our integration. When new SMS tickets get created in Zendesk, any subsequent correspondence on the ticket causes emails to be sent by Zendesk alongside the SMS’s sent by Klaviyo. This is junky and prevents us from using the integration. Is there a solve for this?
+37
I’m going to check in with Engineering about this issue and update the thread as soon as I know more.
Thanks,
Brian
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