Replies posted by worcestershiresauce

12 Replies

worcestershiresauce
Active Contributor I
worcestershiresauceActive Contributor I
asked in Campaigns and Flows

Is there a way to automatically suppress Sunset recipients who didn't engage?

Thanks all for your help!Have gone with the segment>click suppress for now, going to investigate the webhook version and see if I can get that done for future ease. I got stuck at the endpoint API step cos I am a humble copywriter etc, not familiar coding and developer stuff, but I’ll just ask dumb questions 😅Appreciate your help @DavidSandel and @retention. David would you mind if I tag you if I get stuck setting it up?

6
bluesnapper
Partner
26 days ago
stephen.trumble
Community Manager
stephen.trumbleCommunity Manager
published in News & Announcements

🚨New sender requirements are coming from Google & Yahoo next year🚨

Klaviyo still saying we haven't set up branded sending domain but we have?I’m an agency so my client is the one sorting it, but he said he had.Any common pitfalls we could be doing wrong, or is this just a generic thing?  

362420
retention
Partner - Platinum
2 months ago
worcestershiresauce
Active Contributor I
worcestershiresauceActive Contributor I
posted in Show & Tell

Which Social Platform Do You Spend Time On To Get Ecommerce Advice For Your Store?

Thanks all!This is all useful - - although I targeted it to store owners in case they have a different perspective to those of us in the agency/partner world. For example we’ve been putting stuff on LinkedIn but I suspect ecom store owners may spend more time on Insta or Tiktok because they’re the platforms they feel they need to learn, as that’s where their customers are…Thank you all the same I’ll have a peep at some of the references mentioned that I hadn’t come across yet :) 

7
worcestershiresauce
Active Contributor I
7 months ago
worcestershiresauce
Active Contributor I
worcestershiresauceActive Contributor I
asked in Lists, Segments, and Profiles

How to bulk update profile properties , & without wiping out existing data?

Update re: “do I understand right that once we’ve uploaded these properties to our current list, only then can we add those properties as multi-choice options in our sign-up forms ---- that trying to offer these options in our form before having at least 1 profile already using that property will mean the form won’t collect that data????”We didn’t want to wait to clean up our current list to start segmenting new subscribers. So we just figured out what we wanted our segments to be, then manually went into a handful of profiles and created these profile properties. From there it was simple to insert those properties into our sign-up forms. (first image)We created a test segment to make sure it was working, and it is :) The only thing is people who subscribe at point of checkout (second image) etc rather than our Klaviyo sign-up are not being segmented, so not sure if there is a get-around for that. Will probably have to have those people self-segment using buttons that update their prop

12
David To
Klaviyo Employee
8 months ago
A
Contributor I
AnujtyagiContributor I
asked in Campaigns and Flows

Klaviyo Flows Attributed Revenue is down drastically for last 30 days

Sometimes it helps to make the date range narrower, too... if it's just the past 7 days, you can evaluate whether it's external influences before rushing to change stuff.For example, some niches drop in sales during school holidays; if you've just run a great ad that has more people buy on the first visit without even subscribing; if a major holiday recently happened that boosted your sales and so now the comparable period looks really bad (but is actually fine/baseline).Also, check your new subsciber count in case your sign up form is the issue; and that none of the emails within your flows have switched to manual mode.

4
ebusiness pros
Partner - Silver
1 year ago
G
Contributor I
gokellylewisContributor I
asked in Campaigns and Flows

Send name - brand or personal?

Hi Kelly!I recommend using your name. It will feel more personal, which helps build rapport. However, it helps to have your brand in there as well.One brand who does it well is Deux (eatdeux.com).Sometimes the sender has the founders name, if it's about a big new development like being on Shark Tank; sometimes it's somebody from operations with an update that a beloved flavour is back in stock, etc.Other times, they just come from "Deux".You can customise it with each campaign, so play! When you get to step 2 (Content), you'll see you can play with the Sender name, but keep the Sender email address the same if you like. I keep the address the same so that their inbox comes to trust it, and just play with the name.Possible sender names: Kelly from Damesly, Kelly (Damesly), The Dames At Damesly... you can even have a giggle to get more opens. Let's say you had a website outage, you could flick an email to notify people and make the sender name 'Damsels In Distress' just for the one broad

3
ebusiness pros
Partner - Silver
1 year ago
M
Contributor IV
MaggieContributor IV
asked in Campaigns and Flows

Customers not Receiving Abandoned cart emails.

@Maggie I think your automated flows work regardless of your account plan?Perhaps share a screenshot of the flow structure so we can see rules and filters. Sometimes it’s just something switched on or off that shouldn’t be.Another thing to check is your ‘Smart Sending Period’ settings -- (click account section at bottom left of your Klaviyo account > Settings > Email).Then you can unselect or adjust: ‘Skip recipients that have received an email in the last (insert # of  hours)’.Smart sending prevents your recipients from receiving too many messages but are a case by case thing so handy to know about and play with.Please note I’m on a paid plan, so just presuming free plans have the smart sending period customisation as well.

19
M
Contributor IV
1 year ago
worcestershiresauce
Active Contributor I
worcestershiresauceActive Contributor I
asked in Lists, Segments, and Profiles

How to bulk update profile properties , & without wiping out existing data?

  As for people who unsubscribe - the best thing to do is to make sure whatever group of people you’re exporting to process data is exported in one of these 2 ways: A = Create a segment of the list you’re working with that identifies all who are “unsuppressed” - that will narrow the focus to be only active profiles. B = Export people’s consent status as an extra property for you to reference, then delete people who are “suppressed” from the CSV before you start adding custom profile properties. That way when you import the file back into Klaviyo, you don’t change their consent status by checking the box that says “yes they opted into emails”2b. I’d encourage you to try and complete this CSV in one day, and import the data that same day to try and prevent people who unsubscribe messing with your group of “unsuppressed” people. Unfortunately there’s not a foolproof way to track who’s unsubscribing while you’re updating profile data in a CSV file. ​     Ooooh thank you so much, bu

12
David To
Klaviyo Employee
8 months ago
worcestershiresauce
Active Contributor I
worcestershiresauceActive Contributor I
asked in Lists, Segments, and Profiles

How to bulk update profile properties , & without wiping out existing data?

@ebusiness pros all super helpful! Good to know it’s been done, and good tip re. the live chat support (yep, got a paid account).“No information will be lost either, as long as you set up the custom profile properties correctly. I always save backup CSVs just in case I have to redo something later”… I don’t totally follow what you mean? Do you just mean you don’t delete the CSV that you already uploaded, in case you mistyped a category and need to edit it, or…? Sorry probably completely missing the point!Also, if somebody unsubscribed in the time it took for us to export, edit, and import the CSV file, that wouldn’t turn them back into an active subscriber, would it? And...   If the custom profile property does not already exist in your account, then you can’t reference it when building signup forms. List data type properties can be tricky, so the most reliable path is to set it up in your account using the CSV bulk import method first. Then after that’s done, you can build signup for

12
David To
Klaviyo Employee
8 months ago
worcestershiresauce
Active Contributor I
worcestershiresauceActive Contributor I
asked in Lists, Segments, and Profiles

How to bulk update profile properties , & without wiping out existing data?

@Brett_Gatsby forgot to add — because we offer targeted starter kits for “home” or “education”, we could also look at the Shopify data to see what subscribers ordered which kit, and manually update the category property according to what type of kit they purchased. Not totally sure how we’d do this practically, though… possibly whoever is leftover after doing the domain name check, we could manually look at their purchase history, as that wouldn’t be a huge number anymore. Why wasn’t I born a tech wizard is what I’d like to know 😏

12
David To
Klaviyo Employee
8 months ago
worcestershiresauce
Active Contributor I
worcestershiresauceActive Contributor I
asked in Lists, Segments, and Profiles

How to bulk update profile properties , & without wiping out existing data?

Hi @worcestershiresauce good question - can I ask first, how do you know which contact belongs in which category? ie: how do you know if the person is a grandparent vs a teacher?   @Brett_Gatsby  thanks for responding :) So, some of them we can tell by email domain name (e.g. teachers have things like jane.doe@learnandplaygroup.com), and that’s currently the case with most of our list. For general public like grandparents, we’d categorise as “unknown” for now, then send emails that incentivise them to update their own properties/details? It’s time consuming to do it manually, but we’re happy to do it before our list gets any bigger, and then we’ll list the options in our opt-in form for future subscribers. Any thoughts?

12
David To
Klaviyo Employee
8 months ago
W
Problem Solver II
wernstromProblem Solver II
asked in Lists, Segments, and Profiles

Bulk adding a new custom property prior to merging lists

I have a similar question.We’re wanting 1 master list, and to segment by different verticals that use our products.For example, we sell a STEM product and have different kits depending on whether you’re a grandparent buying it as a gift for a grandchild, or a teacher purchasing a kit suited to their kindergarten.So we want segments such as “gift buyers,” “kindergarten teachers,” “primary school teachers,” etc.I’m lost as to where to start, have tried to look into tags, segments, properties...So far I think it’s best to create custom properties?But I can’t see how to bulk add properties to existing profiles.Do I need to export our list, add the new column/property, then re-upload? I’m so worried it will override the existing profile of each email address!!!And do I understand right that once we’ve uploaded these properties to our current list, only then can we add those properties as multi-choice options in our sign-up forms ---- that trying to offer these options  in our form before ha

3
David To
Klaviyo Employee
1 year ago

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