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I’m stuck. I have a group of people in a list and I’d like to put them into my main list.How do I move them? Also, how do I ensure they then don’t go into the ‘welcome to the list’ workflow?Thanks for your help. Ruth

We run an ecommerce marketing agency.  We are trying to integrate our clients stores with Klaviyo.  We were told Klaviyo was great.  We can not get any support for Klaviyo, and the Shopify integration appears not to work. Does Klaviyo offer support to higher paying clients.  Has anyone else had a similar experience?

How to install added to cart metrics if there is not add to cart button on store. Is there any possible ways to do it i'm using turbo theme

We are working on an integration between our product and Klaviyo and are trying to figure out the best method for our use case.Our users are creating content on our platform that they will then want to embed into a Klaviyo email template. To make it easier for them, we want to give them a dropdown where they can match the variables on our platform to the corresponding merge tag within their Klaviyo account.What is the best way for us to fetch all of the possible merge tags (person, event, property, etc) to display to the user within our platform?

Hello, so from my understanding, klaviyo uses shopify’s built in email list to manage the people you are going to email.  But say I want to run a special promotion with specific people, and if I add them to a list, won’t they just get bundled together with all the other emails ? Is there a way to tell klaviyo to only email specific people that opted in from a specific page only ? and have a flow based on that ? 

How do you display a discounted line item price in a dynamic table for Shopify order confirmations?I’ve followed this article’s instructions, but found that the line item price is displayed as the actual price of the item, so it doesn’t take into account if our sales agents discount an item. Our totals at the bottom of the confirmation are correct, but it’s confusing for customers when they don’t see the actual discounted line item price in the dynamic table.I’ve setup the data source for the row and have the following four columns. Is there a way to display the discounted price in the PRICE column? Or do I need to include a column that shows the discount amount, which gets calculated in the ITEM TOTAL column? ITEM{{ item.product.title }}QUANTITY${{ item.quantity|floatformat:0 }}PRICE${{ item.price|floatformat:2 }}ITEM TOTAL${{ item.line_price|floatformat:2 }}

I hope you will refund my fee!I use shiopify and have uninstalled you guys, but you keep charging me.I didn't find out about this until today, over 6 months later!I demand a refund from you guys! And release me from the next charges! 

Is it possible to validate a user when opening an email with a pixel?

Hi 👋 I have used Klaviyo for about one year and it’s been super smooth! But today I received a message saying that the WooCommerce synch had stopped working. I’ve not made any changes at all to the website and cannot seem to fix the issue (tried this and this without success). It is forcing me to turn off a lot of flows (abandoned cart, welcome, browse abandonment) because they trigger or filter based on purchases made. It’s causing some stress 🤦‍♂️ Any suggestions on how to get this fixed and has anyone experienced the same? Thank you for a wonderful community!- Rob  

Hey guys,I’ve never used Klayivo before, but I have a web Design and Development online business, and I’m hoping to use it to keep my customers updated, and bring in more clients. The issue I’m having is that earlier today, I subscribed as a test my own address to the site, and when I look at the dashboard it tells me it has recieved the submission, but I for the life of me can’t find out where to view the information gathered from that form. Can anybody give me a hand here? Also, is there a way to integrate specific signup forms directly into a page?

I’m trying to use property links to create segments in emails.  I created a segment: properties about someone -- Shopping for --  equals -- baby -- text  I then used the below link in an email: {% update_property_link 'Shopping for' ‘baby’ 'https://www.giggle.com/collections/baby-1’ %} And I keep getting the below error message. Any insight is appreciated.  

I’m trying to segment a list from an A/B/C split test email that went out.The segment was created, then the campaign was split test. Two groups got unique offers. The third group got no offer.I’d like to follow up with the groups that got offers to remind them they expire soon.How can I do this? I can't currently even see who got which email.

Hello everyone, I'm encountering a problem when exporting my email templates within the shopify notifications. When I copy the klaviyo HTLM link, this error message appears. Hoping to find an answer, thank you very much.   

I have a main list including contacts with a tag « english » (anglophone people). Someone speaking french has been mistakenly tagged with english. I would like to remove the tag so that he can stay within the main list and receive our emails in french. I don’t see an option anywhere. The only thing I’m able to do would be to plain simple delete the contact and manually re-add it to the main list, without the tag. It’s not optimal though, is there any other way to simply remove the tag to that contact?   Thanks for your help! 

Hello,I have that problem, i started flows with abandoned checkout, everyting is fine on preview,  ( photo 1) but after send testing e-mail buttons are not clickable and i dont see the photo, why? (photo 2) 

Hello,sorry for the question but so far I haven’t managed to find options to translate unsubscribe and view in browser anchor texts in campaigns’ emails. Also formatting (ie. color) doesn’t seem to work.Cheers

 Currently our shopify store has 2 languages, so we have two sets of newsletter, english & spanish. How can we add this 'condition' for email flows such as abandon cart, browse abandonment etc.?

Am desperately seeking help please!We have two Shopify stores. one for customers in N America (US) and one for all others (UK).  We have a Klaviyo instance attached to each Shopify store.  We synced the profiles from our legacy Mailchimp instance to both Klaviyo instances.The primary list is now associated with the UK store.  But what I want to do it to make sure that any contacts that are positively identified as US or Canada-based are activated in the US list and all others in the UK list.I have even created an xls with all the 30,000 odd profiles on it to help me identify which profiles should be on which list.If anyone can help me get this tidied up I would be hugely grateful.Thank you.Michael 

I have been trying for the past two days to get this to work and I am becoming very frustrated. I followed the step by step video on how to integrate klaviyo and woo commerce. I keep getting the error “the klaviyo extension is uninstalled or unavailable”. I have read solutions given to others in this forum such as disabling caches, uninstall and reinstall plug ins, use a different browser, etc and NOTHING is working. Does anyone have any other suggestions? 

I want to do an A/B test for my popup with two different offers.  I thought I could just pick two of my existing popups but it doesn’t look like I can.  If I set up the test with one popup I can’t figure out how to change the coupon codes.

Hello, I have watched the tutorials and I still can’t understand why my thank you flows aren’t sending. This is the preview of the flow, I would love some help on understanding why it’s not working! Thank you  

Hi! I have a question about sending review request link in Klaviyo. At the moment we use Stamped.io for sending the Review links, but we’d like to include the request links to our Klaviyo Post-purchase email flow in a way that we have a link in emails that directs to the same landing page it does at the moment. The question is: is there a way (for Woocommerce users) to direct clients to a landing page that doesn’t bring customers to a specific area of a page on your site so that when they click through the email, they will be brought directly to the area where they can submit reviews, but rather to the same already costumized (by Stamped) landing page it does right now.Thanks in advance!

Hello,I want to run a giveaway with a subscribe form to build my email list.But I would also like my existing newsletter subscribers to have the chance to enter the giveaway. Is there a way where existing subscribers can enter without having to confirm email etc… all over again?  thanks

Hi, My first post here on the community forum.  I’m wanting to understand what I need to do to structure a button on a Klaviyo email put the contact clicking on the button onto a new list.What I’m trying to do is make it on an email where a contact can click on the button if they want to receive another flow that contains a certain educational sequence that we offer.However, I don’t see where I can configure the button (on the flow email editor) to either place a tag (which I could use to initiate the new flow) or put the contact on the list for the other flow.A developer told me it was possible by having a custom property be added to the url of the link that the button clicks to.Any ideas how I might structure this?Thanks!Will

I’m trying to figure out what kind of Flow is needed to initiate emails to people who subscribe to a particular lead magnet (form). I assume there may be a way to ad a form id somewhere to trigger a flow? Any specifics would be appreciated.