Topics started by lisaspencer

8 Topics

L
Contributor III
lisaspencerContributor III
asked in Campaigns and Flows

Automatic BCC of all emails

We have Pipedrive as our CRM system and you can have access to all customer emails received to a specific inbox. Ours is a hello@ type email address and we have most, if not all, emails related to our business BCC'd through there and re-forwarded so every email sent to and received from the customer will appear in their profile on Pipedrive. We send client’s various emails (whether campaigns) or individual personal emails. They are always sent from ‘hello@', however this email never appears in our hello@ inbox and subsequently does not appear in our client’s Pipedrive account. Pipedrive gives us a Smart BCC email address to that we can attach to any email and it will appear on the user’s account.  Can anybody help me out? Is there a way to BCC all emails through Klaviyo so they actually appear in the inbox, or Pipedrive user’s account? 

5
D
Contributor I
2 months ago
L
Contributor III
lisaspencerContributor III
asked in Campaigns and Flows

First time buyer flow - using instalment plan

I am setting up a first time buyer post-purchase flow for information on what to expect from our service straight away. The problem is, that our customers often purchase an instalment payment plan. We use Magento 2 for our website and this captures the payments as individual orders. As much as I’m sure there is a better way of sorting this out, I am not a developer and really could use just a quick workaround.So someone could pay their 2nd, 3rd and so forth instalment plan, and Klaviyo thinks its a new first time buyer. Is there a way to produce a flow that would only be sent to purchasers on their first order of the same product? So if Klaviyo recognises a new “order” but for a product they’ve already purchased before, it would ignore sending this to them?

1
Irrra
Expert Problem Solver II
1 year ago
L
Contributor III
lisaspencerContributor III
asked in Campaigns and Flows

Trigger flow speed

I set up a ‘placed order’ flow so we could send out better looking order confirmations than the default ones using Magento 2. It;s fully working apart from the time it takes for someone to receive their order confirmation - about 90 minutes! This is not great as people generally want instant or 2 minute order confirmation emails. Is there any way to speed up the flow? There are no time delays, it took about half hour for the order to be received in Klaviyo and then another hour before it entered the flow.

1
Omar
Partner - Platinum
1 year ago
L
Contributor III
lisaspencerContributor III
asked in Integrations and Reviews

Magento 2 data not seeing

We have a Magento 2 store that is synced with Klaviyo. Working perfectly with orders and synced up data. There is some data that is filled in at checkout (which we see in orders) and that information doesn’t seem to be showing in Klaviyo orders (or tags for later emails). Is there a way to choose what data is picked up in Klaviyo?

2
L
Contributor III
1 year ago
L
Contributor III
lisaspencerContributor III
asked in Email Templates and Coupons

Dynamic table: doubling data

Probably doing something wrong but I’m trying to create a dynamic table for order confirmation emails. I was almost done until I previewed orders with multiple products. This has now doubled loads of my tags - I’m imagining it has something to do with the fact that the tag is probably related to the one product (rather than possibly the full order)? Here’s some screenshots. I've tried to cover up details for GDPR but hopefully it’s obvious that things are doubling up - I managed to get the products in single file. Any help would be great!

5
stephen.trumble
Community Manager
1 year ago
L
Contributor III
lisaspencerContributor III
asked in Lists, Segments, and Profiles

Segment conditions pulling wrong customers

Hi, we’re trying to create a segment based on customers that seem to be part of a company. So their email address is likely to end in @companyname.co.uk. To do this we started a segment like this:Properties about someoneEmail doesn’t end with gmail.com Type textOrEmail doesn’t end with hotmail.com Type text(and so on...)This is working for most of them. I’ve asked it to remove the @gmail addresses and it seems to have worked.  The problem is I’m putting certain ESP’s into this list yet they are still pulling those profiles into the segment. Example,  I’ve put “doesn’t end with” @aol.co.uk (which I can see a customer has that address) - yet that customer is still showing up in the segment. The conditions are all identical and are definitely in the ‘OR’ properties (rather than ‘AND’).Can anyone help?

4
L
Contributor III
1 year ago
L
Contributor III
lisaspencerContributor III
asked in Lists, Segments, and Profiles

Can someone help me with the rules of a segment?

I’m trying to clean some of our profiles out as we know there are so many dead profiles that have not bought something ever and haven’t opened an email either. But i can’t figure out the rules of the segment.  What I’ve done so far (that doesn’t work)What someone has done (or not done)Has placed order zero times over all timeANDWhat someone has done (or not done)Has Opened Email zero times over all time Thing is, I don’t want to include possible new leads who have been added to Klaviyo recently but haven’t opened their email yet and haven’t bought anything. I want to exclude people who haven’t bought or opened in the last 4 months or so. Can this be done? If so, can someone help me with the rules?  

3
S
Problem Solver III
1 year ago
L
Contributor III
lisaspencerContributor III
asked in Campaigns and Flows

Set up a weekly/monthly repeated campaign

We are an education provider that offers weekly tutor support. It’s only for people who are currently enrolled but its for everyone in that group. So if you’ve just joined the list/segment or whether you’ve been in it for months, you should get support. I want to send this out as a campaign, because as they finish their exams or their course expires, they are no longer eligible for support so they are removed from this list/segment. I want to create a weekly (or 4 monthly) campaigns for the support and send them to the same list/segment. The campaigns should be live and always being sent every week and don’t need to change, but the only thing that will change is the people in the list/segment (whether they are in the audience or not)

1
In the Inbox
Partner - Platinum
1 year ago

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